Faqs

General

What do the rapid classifications mean?

  • Class I — Beginner
    Moving water with small disturbances on the surface and a few small waves.
  • Class II — Beginner/Intermediate
    Moving water with easily avoidable rocks, holes, and waves.
  • Class III — Beginner/Intermediate
    Faster moving water containing various rocks, holes, currents, and waves that require maneuvering to avoid.
  • Class IV — Advanced
    Strong rapids, large waves, big holes, unpredictable currents, and dangerous obstructions requiring multiple maneuvers to get through or around.
  • Class V — Expert
    All of the characteristics of Class IV with the added dangers of being longer, containing more continuous features that may not be avoided, and underwater hazards.

What is a Discover Pass?

A Discover Pass is needed to access parks and other recreation lands and facilities operated by Washington State Parks, the Washington Department of Fish and Wildlife (WDFW), and the Washington State Department of Natural Resources (DNR). By purchasing a Discover Pass, you are helping to keep the state's various outdoor recreation sites open and accessible to the public. A Discover Pass is required for access to the Green River, Skykomish River and Sauk River. Annual and day use passes can be purchased online at: http://discoverpass.wa.gov/, or day use passes can be purchased at the meeting location.

Rafting

What do I need to bring on my trip?

  • Swimming suit or swimming trunks
  • Sunglasses with croakie attachment
  • Extra layers (if you are worried about getting cold) - You should avoid clothing made of cotton. Instead, bring fleece, wool, or polypropylene items.
  • River shoes (if you don't want to wear the booties we provide)
  • Reusable water bottle with attachment device. No loose water bottles are allowed in the raft.
  • Towel - Leave this in your vehicle to dry off after the trip.
  • Guide Gratuity
  • Discover Pass if required for the river*

What does Wildwater provide?

  • Sleeveless neoprene wetsuit
  • Neoprene booties for your feet
  • Helmet
  • PFD (personal floatation device)
  • Splash jacket can also be provided upon request on cold spring days.

Will I have to paddle?

Yes. All of the whitewater rafting stretches that we run depends solely on your participation. Everyone will receive a paddle to use while on the river. If you have any medical considerations that may affect with your being able to participate in paddling, please let your Wildwater guide know.

Does each raft have a guide?

Yes, every raft on the river will have a trained and certified full time staff member, who has a minimum of First Aid/CPR and Whitewater Rescue Certification.

Will we end up at the same place we started?

Yes. Since all rivers run downhill, the launch site and take-out locations of the rivers are different. Wildwater provides vehicle shuttle either prior to launching or after taking off the river to return to you the meeting location where your cars are parked.

Do I need previous experience?

No. Wildwater River Guides loves helping people become river enthusiasts, and we know that we all have to start somewhere. Wildwater has the luxury of being able to accommodate all skill types. We offer river trips from Class I-V river stretches on the best rivers in Washington. Wildwater recommends participants know how to swim, be in good physical conditions, and have had previous rafting experience before joining us on the Skykomish River (Class V), due to its challenging rapids and cold glacier melt.

Kayaking

Do I need previous experience to join a course?

No, you do not need experience to join a course. Wildwater will begin teaching you the fundamentals of kayaking and follow a steady progression.

Do I need my own equipment?

No. Wildwater provides all the needed equipment for the course at no additional cost. If you already have kayaking equipment, you may bring it along and use your own.

What if I don’t know how to swim?

During a kayak course, you may exit your kayak at some point. Although it isn't required to know how to swim, Wildwater strongly recommends that you are very comfortable being in the water.

I’m a beginner and want to learn how to roll. Will I leave a beginner course with this skill?

Rolling is an intermediate whitewater kayaking skill. We will touch on the subject in a beginner course, but Wildwater does not guarantee that you will have a solid roll after a 2 or 3 day course. However, we do spend more time on the roll in our 3 day beginner courses.

Stand Up Paddleboarding

Do I need previous experience to join a SUP trip?

No experience is necessary. Our Stand Up Paddeboarding (SUP) trips are lead by certified professionals who will guide the river and assist with paddling techniques throughout the trip. Our trips accommodate first-timers and experienced SUPers.

Can I rent a paddleboard from Wildwater?

Since we are a professional guide service, we do not rent out paddleboards for individual use. However, when participating in a SUP trip with Wildwater, we make sure to provide you all the equipment you will need, including a paddleboard!

What if I don’t know how to swim?

Wildwater requires each participant to wear a PFD (personal floatation device), so the ability to swim is not necessary.

Will it hurt if I fall onto my board?

Wildwater uses boards that are inflatable to help reduce the risk of injury on our guided SUP trips. When inflated, the boards become stiffened, (and support weight just like a hard board would), but are much more forgiving.

Do I have to stand the whole time?

No. Unlike a hard board, our inflatable boards are comfortable enough for kneeling and sitting.

Policies

Policies

Alcohol Policy

Consumption of alcohol before or during any whitewater activity creates a serious risk to all participants on the trip. Alcohol is not permitted or tolerated before or during any of our river experiences. If we find out you are under the influence of alcohol you will not be permitted to participate, and no refund will be given.

Discrimination Policy

In accordance with Federal law, and the U.S. Department of Agriculture policy, this institution is prohibited from discrimination on the basis of race, color, national origin, sex, age or disability. (Not all prohibited bases apply to all programs.

Cancellation Policy

Rafting and Stand Up Paddling Cancellation Policy:

When you make a reservation with Wildwater River Guides, we hold those raft seats or SUPs for you on that trip date and time. We may have to turn away others from that particular trip date. If you decide to cancel, it's difficult for us to book someone else on that trip, especially if cancellations are made on short notice.

Cancellations will be charged as follows:

  • 7+ days prior to the trip date you will receive 100% refund, minus $10 per person to cover fees and processing.
  • Within the 7 days no refunds will be given.

No exceptions for sickness, personal emergencies or no shows.

You may substitute another person at any time without a penalty.

Trips go out rain or shine.


Instruction Course Cancellation Policy:

When you make a reservation with Wildwater River Guides, we hold those spots for you on that course date and time. We may have to turn away others from that particular course. If you decide to cancel, it's difficult for us to book someone else for the course, especially if cancellations are made on short notice.

Cancellations will be charged as follows

  • 30+ days prior to the course date you will receive 100% refund, minus $50 per person to cover fees and processing.

No exceptions for sickness, personal emergencies or no shows.

You may substitute another person at any time without a penalty.

Courses go out rain or shine.

Privacy Policy

Your Privacy Policy

Updated on: October 31, 2012
This statement discloses the privacy practices for the Wildwater River website. Personal information means information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number or email address. Personal information may also include credit card or debit card information (e.g. number, expiration date, and billing address). Questions regarding this Privacy Policy should be directed to customer service by email at [email protected]

You may be required to provide certain personal information to us when you: (a) register for free newsletters, (c) register for free email updates and services, (d) book a reservation, (e) make an inquiry about any travel and related services; (f) send email messages, submit forms or send other information to us; and/or (g) subscribe to receive services. You may also be required to provide us with certain personal information of other person(s) traveling with you, and you must ensure that each of these other persons has authorized you to disclose their personal information to us. We may collect personal information from you at other points on our site that state that personal information is being collected. We may also receive certain personal information from some of our co-branded third party partners. In the event of a complaint, we may also receive personal information about you from other parties in our network or from other users or third parties who may communicate information to us about you in relation to that complaint.

In addition, our servers automatically collect information about which sites users visit and which pages are viewed within the Wildwater River website, but in these instances, we do not obtain personal information about you. We use a feature of your browser called a"cookie" to assign a User ID that automatically identifies your computer when you visit the site. Cookies are small pieces of information stored on your hard drive, not on our site. We may also use clear GIFs on some pages within the www.Wildwater-river.com website. Clear GIFs and cookies make your internet experience quicker and more convenient. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do so. We do not knowingly permit the site to be used by any person under the age of 18 and we do not knowingly collect personal information from any person under the age of 13, although when taking a reservation we may request additional information regarding all travelers, including, name, age, gender and weight.

When you use our services to inquire about travel inventory and/or to facilitate a booking with a third party Travel Services Provider, you understand that we facilitate these inquiries and/or bookings and must share your personally identifiable information with our Travel Services Providers or Distribution Partners. This Privacy Policy does not address the activities or policies of these Travel Services Providers, Distribution Partners or other third parties. We do not sell your email address or your name and personal demographic information to mass marketers, however, on particular pages where we ask for your personally identifiable information, we may explicitly tell you that the data we are collecting on that page will be shared with third parties, in which case those disclosures shall override anything to the contrary in this policy. For example, before you submit answers to questions we ask in an advertiser-sponsored promotion, we will tell you that your answers will be shared with that advertiser. In some cases, we use your personally identifiable information to provide information to you, such as to send to you requested newsletters or to provide to you requested services. Although not covered under this policy, please note that our Travel Services Providers may send you email communications based on the information provided during the inquiry or booking process. In some situations, we share your personally identifiable information with third parties who provide services to us in order to enhance the functionality available to you on our website, and to provide you with new products and services. For example, we may use third party vendors to conduct and/or facilitate a survey of our clients and/or customers to obtain information on our services. We may use your information on an aggregated basis to do such things as operate our site, enhance our site, and sell and deliver advertising. We may also use this data, both aggregated and personally identifiable, to enhance your on-site experience by displaying content and marketing messages that we believe will be of interest to you.

We may use your information to notify you about information related to your inquiry or booking. We may also use your information to contact you about updates to our site and services, and to market trip inventory available from our Travel Services Providers. Security of your information is paramount to us. We have implemented several controls to safeguard your information, including adhering to strict standards established by the Payment Card Industry (PCI), as published in the PCI Data Security Standard version 1.1, released in September 2006. We have established and maintain reasonable security procedures to protect the confidentiality, security and integrity of your personal information. Although "perfect security" does not exist on the Internet, these safeguards include several things that help protect the confidentiality, security and integrity of your personal information like: building and maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy. Although your privacy is very important to us, due to the existing legal regulatory and security environment, we cannot fully ensure that your private communications and other personal information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to do so) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.